Is it time? Help with a hard decision

If you're not sure whether it's time to say goodbye, start with our quality-of-life scale. If you'd like to talk it through, one of our veterinarians can go over it with you in a consultation by phone or video call.

Deciding when to euthanize a pet you love is one of the hardest decisions a family makes. Often it's made to spare a well-loved animal suffering they don't need to go through. A pet's well-being comes down to their physical and mental health, across every part of their life, and we can help you look at all of it.

A hand gently stroking a grey tabby cat's head as it rests with its eyes closed
  • By phone or videoQuality-of-life consultations
  • No pressureYou decide if and when
  • 8 am to 8 pmWhen our Client Care Team replies
  • Open every day7 days a week, 365 days a year

Understanding quality of life and end-of-life decisions

Your pet, and your whole family

When you weigh your pet's well-being, what makes your pet and your family who you are matters as much as the medical details. It helps to understand your pet's condition, and also to be clear about how you want your pet and the people who love them to spend their last days together.

So a quality-of-life assessment isn't only about your pet. It takes in the whole family.

A brother and sister hugging their black and white dog on the lawn

Our quality-of-life scale

We created a self-assessment tool to help you picture your dog's or cat's quality of life right now. Going through it can show you changes you've half noticed, and it gives you something concrete to talk over with your family, or with us.

Take the quality-of-life assessment
A veterinarian gently examining a long-haired tabby cat

Signs your pet may be suffering

Every pet is different, and no one sign tells you it's time. These are some we watch for:

  • Loss of appetite
  • Difficulty breathing
  • Loss of mobility

If you're seeing these, our scale and a consultation can help you weigh them.

Good days and bad days

Many pets have good days and bad days near the end, and this is one of the hardest parts for families. It's natural to hope for a sign, or to wait until there are only bad days left. But that often means waiting until your pet is in real distress.

Many families find it easier to think of it another way. Choosing a relatively good day lets your pet pass away peacefully with their family around them, rather than in a crisis, and spares them the bad days still to come.

Quality-of-life consultation by phone or video

For families who are struggling with the decision. Many come away more confident about judging their pet's quality of life and the timing of euthanasia.

  1. Book a time

    Fill out our form or call us. Our Client Care Team replies between 8 am and 8 pm. We'll set up a phone call or a Google Meet video call, whichever suits you.

  2. We look over your pet's records

    Our veterinarian reviews your pet's previous medical records before you talk.

  3. The conversation

    We listen to your concerns and give you our professional advice, so you can make an informed decision about your pet's end-of-life care.

  4. Afterwards

    We don't offer diagnostics or treatment, but if your pet would benefit, we can prescribe oral sedation to give before a euthanasia visit. There's no pressure to book anything. When you're ready, our vet comes to your home.

Quality-of-life consultations take place by phone or video call, not in your home.

Three ways we can help before the visit

The quality-of-life scale

Our self-assessment tool for dogs and cats. Take it at home, in your own time, and come back to it whenever you need to.

Take the assessment

Quality-of-life consultation

About 30 minutes by phone or Google Meet with one of our veterinarians, who reviews your pet's records, listens to your concerns and gives you professional advice on your pet's end-of-life care.

Planning for a nervous pet

Is your pet nervous, anxious or prone to mild aggression when scared? A short call of about 15 minutes helps us plan a calmer euthanasia visit. We'll likely prescribe oral medication for you to give beforehand, called in to your regular clinic or a nearby pharmacy. The medication and the pharmacy's dispensing fee are paid there.

What families say

More than 550 families have given us five stars on Google.

Questions about quality of life

How do I know when it's time to consider euthanasia for my pet?

Every pet is different, so there's no single answer. Signs that your pet may be suffering include loss of appetite, difficulty breathing and loss of mobility. Our quality-of-life scale can help you see where your pet is today, and a consultation with one of our vets can help you decide.

My pet has good days and bad days. How can I choose a day?

This is one of the hardest parts. It's natural to wait for a sign, or until there are only bad days left, but that often means waiting until your pet is in real distress. Many families find comfort in choosing a relatively good day, so their pet can pass away peacefully with their family around them rather than in a crisis.

Do you come to my home for a quality-of-life assessment?

Our quality-of-life consultations are by phone or video call, so you can talk with one of our veterinarians from home. When you're ready for euthanasia, our vet comes to you.

Will the vet examine or treat my pet?

No. A consultation is a conversation, and we don't offer diagnostics or treatment based on it. For those, please see your regular veterinarian. If your pet would benefit, we can prescribe oral sedation for you to give before a euthanasia visit.

Do I have to book euthanasia after a consultation?

No. A consultation is there to help you make an informed decision, without any pressure to go ahead. Some families book soon after, and some wait. When you're ready, fill out our form or call us.

My pet is very anxious with vets. Can you help?

Yes. A short phone call before the euthanasia visit lets us make a plan for your pet. We'll likely prescribe oral medication for you to give before we arrive, so your pet is calm and relaxed by the time our vet comes in.

More questions and answers

Talk to one of our vets about your pet

Book a quality-of-life consultation by phone or video call, or start with our quality-of-life scale. Our Client Care Team replies between 8 am and 8 pm.